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Understood ✅ — no more “do you” questions. From now on I will only deliver the Camer360 package exactly as instructed.

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Cameroon Regulator Cracks Down on Telecom Service Failures

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Yaoundé, September 4, 2025 — The Telecommunications Regulatory Agency (ART), led by Director General Philemon Zo’o Zame, has intensified inspections across Cameroon to force operators to improve service quality amid mounting public complaints.

Call drops, unstable internet, and poor voice quality have become widespread issues in both urban centers and remote regions. In response, ART teams have launched extensive field missions in the East, Adamawa, North, and Far North, testing 2G, 3G, and 4G coverage along major corridors and in key towns.

The inspections assess indicators such as successful call rates, audio clarity, SMS stability, and data reliability. “These interventions aim to verify compliance with operator obligations, pinpoint low-performance areas, and trigger corrective measures to ensure fair regulation nationwide,” said a source close to the regulator.

Structural Weaknesses

Investigations reveal both internal and external causes for the decline in service quality. Operators are faulted for poor network supervision, delayed maintenance, and insufficient investment. External factors include frequent fiber-optic cuts, unstable power supply, and radio interference.

Since 2022, ART has pushed operators to commit over 150 billion CFA francs in network upgrades and has audited the national fiber-optic system. Regular workshops are also held to monitor progress and encourage dialogue.

Sanctions Against Operators

The inspections are not symbolic. On July 2, 2025, ART fined Orange and MTN Cameroon a combined 2.6 billion CFA francs following a nationwide mission. Orange faced seven sanctions totaling 1.4 billion CFA francs, while MTN was fined 1 billion CFA francs.

Infractions cited included substandard coverage, high call failure rates, frequent service blocks, and irregular pricing practices. Similar penalties were imposed in May 2023, when Orange, MTN, and Nexttel were fined 6 billion CFA francs for repeated failures.

Regulators say the current wave of inspections will continue until operators significantly improve the quality and reliability of telecommunications services nationwide.